A platform for exchanging and managing relief supplies between aid organizations — designed with a team of 11 for a real client, now live on the web.
Problem
Aid organizations constantly exchange relief supplies — but the coordination happens through scattered phone calls, emails and spreadsheets. Charities lose track of who needs what, requests get lost, and urgently needed goods sit unused in warehouses while other organizations search for exactly those items.
Solution
SAM is a digital platform that lets non-profits list items, handle incoming requests and chat with partners in one place. Organizations can merge multiple articles into packages and coordinate logistics across locations — making the exchange of relief supplies fast, transparent and organized.
Based on the research insights, we defined how organizations would move through the platform — from first contact to a successful exchange — and translated this into a clear structure for the product.
User Flow
We mapped the core journeys of an aid organization through the platform — making sure every step has a clear purpose and no dead ends.
User flow — 01
User flow — 02
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Information Architecture
In a team workshop, we clustered all features into five core areas — dashboard, resource marketplace, infopoint, network and account. Features that didn't serve the core exchange were cut to keep the platform focused.
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Feature mapping — team workshop
With the structure in place, we translated the five core areas into screens — starting with wireframes to test layout and hierarchy before moving to the final UI.
Wireframes
We designed mid-fidelity wireframes for the core screens — dashboard, marketplace, chat and account — focusing on clarity and a simple exchange flow. Scroll inside each screen to explore the full page.
Style Guide
To keep the design consistent across the team, we defined a shared style guide — colors, typography, spacing and UI components. The palette builds on calm, trustworthy tones that fit the non-profit context, while clear typography keeps complex content readable. Every team member designed against the same rules, so the platform feels like one product, not eleven different hands.
Style guide — colors, typography & components
Prototype
We built a clickable prototype in Figma covering the core flows of the platform — browsing the marketplace, creating a request and getting in contact with another organization. Try it yourself below.
We tested the platform in multiple rounds of moderated usability tests, covering the dashboard, marketplace and community. Between rounds, we redesigned what didn't work — the revised marketplace listings were significantly better understood in the later tests than the first version.
01 — Dashboard
Wording caused doubt
The purpose of the platform was clear and the dashboard felt right — but labels like "your requests" vs. "your listings" confused users, and search requests were overlooked entirely.
→ We sharpened the wording and moved content like news into the community area, where users expected it.
02 — Marketplace
Filters yes — but clearer
Filters were welcomed, but details raised questions: distance from where? How many items per pallet? Users also missed the price on listing cards — and the "verified" badge proved crucial for trust between organizations.
→ We redesigned the listings between test rounds — the new version was understood far better — and made the request button more prominent.
03 — Community
Less noise, more identity
The first impression was "too much, too cluttered" — while organization profiles lacked exactly what builds trust: website, contact person, focus and locations. Official reports were valued as proof of legitimacy.
→ We decluttered the start page and extended profiles with the missing trust signals.
"Every single tester wanted SAM to become real — many said they would use it several times a week."
Overall result — a clear gap in the market
SAM is live — a real platform for a real client. As part of the project, we also produced a promotional video presenting SAM to potential partner organizations. Watch it below, then explore the platform yourself.
Live platform — real client project
